Questions and answers

nearCare sends verified, licensed nurses to homes to check blood pressure and blood sugar for people living with hypertension or diabetes, and keeps a record of every reading.

A registered nurse whose NMCN licence, identity and insurance nearCare has checked. You see their name and photo before they arrive.

You pay when you book, by card, bank transfer or USSD. nearCare holds the payment and pays the nurse only after the visit is completed.

If you cancel in good time, or if no nurse can be assigned, you get a full refund. If something went wrong at a visit, you can report it in the app within 24 hours.

If a reading is outside the healthy range, nearCare refers you to a partner clinic within 24 hours and tells you where to go. If it needs urgent attention, the nurse arranges an emergency referral the same day.

Yes. Add them to your account with their NIN. At the first visit the nurse confirms who they are and asks for their consent.

Your information is encrypted and seen only by the people caring for you. It is kept in Nigeria, and you can ask for a copy or for it to be deleted. Read our privacy notice.

Selected areas in the states we serve. The Where we work page lists them, and the app checks your address when you book.

Yes. The apps, the website and the messages we send are in English and Hausa.